Your client care specialist can help you with your employment claim and we’ll be able to guide you through the experience, keep you informed in every step of the claim. If anything new happens or if we need any additional information from you or documents, we’ll be sure to reach out and keep you informed throughout. They are your point of contact throughout the duration of your file and they will make sure that we get you answers at any point where you may need them and can guide you through this process as it often can be overwhelming. So, it’s someone that you can lean on when you really need that support and need to have some confidence in your file.